Return Policy: Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him by the store within seven days from the date of receiving the product. He does not have the right to exchange the product after the seven days have passed. To exchange the product, it must be in good condition and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before exchanging it to ensure its safety. The consumer bears the cost of shipping if he wants to exchange the product. In international exchanges, the consumer bears all shipping and delivery costs to the shipping company. In case of defects or errors, the consumer will be compensated. The consumer does not have the right to exchange the product in the following cases: if the product was manufactured based on the consumer’s request or according to specifications he specified, except for products with a defect or that violated the specifications set by the consumer. If the product consists of videos, discs, CDs, or software that have been used. If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. If a defect appears in the product due to poor handling by the consumer. If the contract involves providing accommodation, transportation, or catering services. If the contract involves purchasing software downloads online. The consumer has the right to exchange the order if a problem with the product caused by temperature is proven, in the case of choosing the refrigerated shipping company (Joneks).
